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Patients

The center's goal is to provide unbiased, compassionate care to those most in need. Crossroads Center serves individuals meeting eligibility requirements regardless of race, sexual identity, sexual preference, or religion.

"Come to me, all you who are weary and burdened, and I will give you rest" ...Matthew 11:28

Requirements:

In order to qualify for the center's services, patients must meet the following:

  • Be between the ages of 18-64 yrs old

  • Be a resident of Okaloosa or Walton County

  • Have no medical and/or dental insurance

  • Have a family income that does not exceed 200% of Federal Poverty Guidelines

  • Be a U.S. citizen or legal resident

Getting Started:

Financial screening is required before an appointment can be made.
On your first visit to the center, you will need to bring the following information:

  • Photo ID

    • Driver's license, Official State of Florida ID card, US state or governmental ID that is not expired 

  • Proof of Okaloosa or Walton County residency

    • Utility statement or piece of mail with applicant's name and address

  • Proof of income for the previous 4 weeks for all family members with an income

    • Payroll check stub, Unemployment compensation, Supplemental Social Security Income, Social Security Disability Income, or any other form of income 

Eligibility Screening is performed on a walk-in basis every Wednesday 10:00-11:30a.m.  Call (850) 389-3015 for any additional questions.

Frequently Asked Questions

Unfortunately, no. Once you qualify as a patient, we would be happy to schedule an appointment for you.

Every patient leaves the center with a follow-up appointment. If a specific date was not provided to you, it is because your primary clinician is a volunteer and usually does not have his/her work schedule several months in advance. Our staff works deligienty to contact patients when the primary clinician provides a date(s) in which he/she will be at the center. If you need to be seen sooner, please contact the center. 

Please contact the center as soon as possible. This allows our staff to schedule another patient who needs care. If you miss 2 appointments, without 24 hours notice, within a 12 month period, you will be dismissed from the center's program for one year. At that time, a new eligibility screening is required.

We do not. Clinicians realize that there are patients living with pain and do their best to connect patients, who have verified diagnoses, to resources in the community who might be able to help. Pain management is a specialty outside the scope of the center's practice. The center does not prescribe ANY controlled substances as listed by the DEA.

The center needs at least 7 days to refill prescriptions. If you are a current patient, refill requests can be done by contacting your pharmacy to request a refill. 

The center works with several volunteer specialists in the community. These specialists volunteer their time and resources as their schedule allows. Patients are referred on a case-by-case basis.

May I walk-in for a visit?

How do I schedule an appointment at the center?

I have a scheduled appointment that I am unable to keep, what should I do?

Does Crossroads treat pain management or prescribe narcotics?

How do I get my medications refilled?

Does the center refer to outside clinicians?

What is 200% Federal Poverty Guidelines?

Federal Poverty Guidelines (FPG) is updated annually. FPG for 2024:

Family size/Monthly Gross Income:

  • 1/$2510​

  • 2/$3407

  • 3/$4303

  • 4/$5200

  • 5/$6096

  • 6/$6993

  • 7/$7890

 

Current Patients

Patients are encouraged to set-up an Athena Login. This provides patients with a variety a of tools and resources to help manage their health and improve health outcomes. With portal access patients are able to: Directly communicate with the center's staff, access medical records, check-in prior to scheduled visit, and request appointments.

Prescriptions

Patient Assistance Programs (PAP)
A resource set up by select pharmaceutical companies that offers free medications to those unable to afford. Eligibility varies based on the participating company, programs, and your household income & assets. Our staff is here to assist you in understanding the process. Since participating in these programs, the center has secured over $10 million in free medications.

GoodRX:
Is utilized by our clinicians and staff to assist patients in finding the best price for their medications. 

Sharing & Caring of Okaloosa County:
Is a food bank providing a basic staple of food for needy individuals and families. In addition to food, the Fort Walton Beach location provides vouchers for prescription medications that can be redeemed at local pharmacies. Prescription visits are held Monday through Friday, 9:00-11:30a.m.  They close at 11:30a.m. on the 3rd Monday of each month and Federal holidays.  Location: 125 Beal Parkway SW, Fort Walton Beach, FL 32548. Phone: 850-244-0778. Patients utilizing this resource are encouraged to call ahead.

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